If you experience any of the water or sewer emergency situations listed below, please contact us as follows:
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There are some areas in the city where water use is low and trace elements in the water have time to settle out of solution and collect in the bottom of the pipe. These can then be stirred up by sudden high use. It is not harmful to drink but should be removed by contacting Water Production Foreman, Jacob Casebeer by email or by phoneat 952-227-1701.
Please review our annual Water Quality Report.
Fluoride is added to the water as mandated by the Minnesota Dept of Health to protect children’s teeth. It is added at a dose of about 0.7 part per million.
Contact Water Production Foreman, Jacob Casebeer, by email or by phoneat 952-227-1701.
The city's entire water supply is treated to remove iron and manganese as well as adding chlorine and fluoride.
Milky looking water is an indication that there is air in the water. This is not harmful and is usually caused by recent water main work or repair in your area. Notify Public Works of the problem, so they can remove the air with hydrant flushing. Contact Public Worksat 952-227-1300.
This is the water shut-off valve to your home. Seasonal settling can cause the valve (sometimes referred to as a curb box) to stick up above the surrounding ground and become a problem for lawn mowing or driving if it is in your driveway. Please contact the Utility Department at 952-227-1300.
To eliminate smelly water caused by your water heater, turn your hot water heater up to high for several hours (150-160 degrees). This should kill the sulfur bacteria. Then flush your system, especially your water heater. Also, the magnesium rod can be replaced with an aluminum one, or removed completely. If you live on a dead-end line or in an area with just a few homes, we recommend calling the City Water Department at 952-227-1300 so that the lines can be flushed to assure that there is chlorine present to kill the hydrogen sulfide odor.